Paid again for subscription when Squidex reverted us to free plan briefly and took our application down

I have…

  • Read the following guideline: Troubleshooting and Support | Squidex. I understand that my support request might get deleted if I do not follow the guideline.
  • Used code blocks with ``` to format my code examples like JSON or logs properly.

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • Bug report
  • Performance issue
  • Documentation issue or request

Current behavior

Paid for basic subscription today to cover timeframe when fault [SOLVED] 2024-03-12 Teams temporarily not available was in effect to prevent our client screaming at us that their website was down; then later concluded was a Squidex bug and our subscription payment had gone through just two days ago.

Expected behavior

Require a refund or credit for basic plan we paid for believing this was a problem we caused which was actually a Squidex bug.

Minimal reproduction of the problem



App Name:

  • Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • Cloud version

Version: [VERSION]


  • Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • Edge


Ofc, I have contacted you via chat, so we can solve the details.