Hello, i need to move subscription from the Account Sergio Mellogrand to Sistemi@ticketone.it
Hi, you have to cancel your subscription and then create a new one. I recommend to wait 15 more days and do it beginning of October.
The subscription is cms-sport which is FREE, how can i camce the subscription?
A free subscription means that you have actually no subscription. If you login with the other user and change to a paid subscription it should work.
Did it work or can I help you?
Sorry it doesen’t work, i get the same message, when logged as sistemi@ticketone.it
You have not created the subscription. Therefore you cannot change the plan.
I would like to solve, and to be honest i’m very surprise that we can’t solve this issue,
I have another idea to solve if applicable, that is excecuiting a backup on the “old” profile wich is CMS-SPORT and restore in the new profile that i have created CMS-SPORT-2.
So let me know, how we can do it, but i must solve this issue now, because the person left the company yestarday.
best
Andrea
Hi, we already started to discuss it here: Subscription Payment
The reason is that accounts are created per user, therefore the subscription is bound to a user. When you move to free plan the account should binding should get removed but there is a bug that prevents that behavior. I already wanted to redploy the cloud but at lot of small features are in the master branch and I want to test them carefully.
@Sebastian can you please reset the API limit for https://cloud.squidex.io/app/swipe. Until my time can figure out the subscription model they want to follow.
I have done it and cleared all usage data.
@Sebastian Can you please redo it and reset the API limit. https://cloud.squidex.io/app/swipe.
I was in the middle of migrating data from a free instance(swipe) to a paid one.
@Sebastian
Can you please redo it and reset the API limit. https://cloud.squidex.io/app/swipe.
I was in the middle of migrating data from a free instance(swipe) to a paid one.
I have done it. But please note that this is supposed to be an exception.
Appreciate it , I have moved my data over to subscription app.
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