Webhooks not triggering after latest outage

Jose_Brito · December 3, 2021, 3:46pm

I have…

[X ] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

[X ] Regression (a behavior that stopped working in a new release)
[ ] Bug report
[ ] Performance issue
[ ] Documentation issue or request

Current behavior

Updating content is not triggering webhooks. This started happening 2 hours before this issue report, not sure if related to this outage: [SOLVED] OUTAGE: Our production website is down and it seems not to have any data

Expected behavior

Webhooks should trigger after updating schema contents.

Minimal reproduction of the problem

Update content of a schema, go to area “Rules” and click webhook “Logs” to check that webhooks are not triggering.

Environment

[ ] Self hosted with docker
[ ] Self hosted with IIS
[ ] Self hosted with other version
[X] Cloud version

Version: [VERSION]

Browser:

[ ] Chrome (desktop)
[ ] Chrome (Android)
[ ] Chrome (iOS)
[ ] Firefox
[ ] Safari (desktop)
[ ] Safari (iOS)
[ ] IE
[ ] Edge

Others:

Sebastian · December 3, 2021, 3:57pm

Thx, I will have a look asap. The fix goes out today or tomorrow.

Jose_Brito · December 3, 2021, 4:03pm

Thanks for the reply! Appreciated for a rapid fix has we’re managing a Marketplace going through peak season of sales, so impact is high.

Let me know if I can provide with additional info.

Sebastian · December 3, 2021, 5:19pm

What is your app name again?

Sebastian · December 3, 2021, 5:23pm

I can confirm that the rule system works in general. Perhaps you have a condition in the trigger that causes problems. Can you provide more information here?

Have you tried the simulator?

Jose_Brito · December 3, 2021, 5:25pm

dott-staging and dott-production

Sebastian · December 3, 2021, 5:27pm

But where is the problem? I see the webhooks in the log view.

Sebastian · December 3, 2021, 5:28pm

Edit: I have stopped and started the process, perhaps this just helped without me realizing it

Jose_Brito · December 3, 2021, 5:28pm

Yes, I can confirm that it started working again a few minutes ago, but there were no changes on our end.

Do you see any evidence on what caused this issue?

Sebastian · December 3, 2021, 5:30pm

Not yet, I have not checked the logs yet.

Jose_Brito · December 3, 2021, 5:31pm

Sure, no worries, everything seems fine now. It even triggered the updates that were pending during this time.

Once again, thank you for your support!