URGENT! Squidex on cloud is not responding

[otashir]

I have…

• [x] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

• [ ] Regression (a behavior that stopped working in a new release)
• [x] Bug report
• [ ] Performance issue
• [ ] Documentation issue or request

Current behavior

Expected behavior

Minimal reproduction of the problem

Environment

App Name:

• [ ] Self hosted with docker
• [ ] Self hosted with IIS
• [ ] Self hosted with other version
• [x] Cloud version

Version: [VERSION]

Browser:

• [x] Chrome (desktop)
• [x] Chrome (Android)
• [x] Chrome (iOS)
• [x] Firefox
• [x] Safari (desktop)
• [x] Safari (iOS)
• [x] IE
• [x] Edge

Others:

Hey,
We’re using your cloud services and since last night for an unknown reason we have had a serious bug, the API calls don’t return any response

here is a link to our website:

Mine Privacy Portal

Please let us know ASAP how we can fix this issue.
thanks!

[Sebastian]

Hi,

I have no idea, what net::ERR_HTTP2_PROTOCOL_ERROR actually means. But I do not see any exception in my logs, that would help in this case.

Have you tried to make less calls or to fetch all items with ID in one call?

e.g. with https://cloud.squidex.io/api/content/mine-app/?ids=…

Btw: It looks better in Firefox.