Unable to obtain any normal response to the request through the client's token (always timeout 408)

I have…

  • [x ] Read the following guideline: Troubleshooting and Support | Squidex. I understand that my support request might get deleted if I do not follow the guideline.
  • [x ] Used code blocks with ``` to format my code examples like JSON or logs properly.

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • [x ] Bug report
  • Performance issue
  • Documentation issue or request

Current behavior

Unable to obtain any normal response to the request through the client’s token (always timeout 408), executing curl in the project pod is also 408; the same request can obtain a successful response through the admin token which is from the admin page request; at same time the server has no exception logs.

Expected behavior

client’s token need get success response ,like admin token

Minimal reproduction of the problem

PS: The same operation is fine in the cloud and the client token responds normally


App Name: skill
docker with external mongodb

  • [x ] Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • Cloud version

Version: [7.13]


  • [x ] Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • [ x] Edge


Have you checked your reverse proxy? Perhaps you can find something in the logs.

try curl localhost/api/xx in server pod still has same problem 408

And the squidex logs? There should be an exception somewhere pointing to the root cause.