Hello, i need to move the subscription for CMS-SPORT now on Sergio Mello-Grand user under my account which is TicketOne Sistemi.
How can i do?
I shlould move the billing as soon as I can.
Hi,
my plan was to deploy a new version for the cloud today or tomorrow. This version unsets the subscription owner when you cancel a subscription. I can then cancel the subscription in the billing system for you and you can change the plan then.
Thank you Sebastian, if the new version is arriving so quick i will wait.
I’ll try to change the subscription next week
best regards
Great and thank you for your patience.
Hello Sebastian, the deploy is completed? now i can chenge the plan by myself?
Yes, I can cancel your subscription and then you will be able to change it.
Well, then proceed to cancel payment of CMS-SPORT and then i’ll chang under my account
Okay, I have cancelled it
Hello Sebastian,
i try to move the subscription CMS-SPORT from Mello Grand account under my account Sistemi,
but I can’t take because It say that Im’m not the person which is created.
How can I do? I have to cancel the user Sergio-Mellogrand?
Yes you can cancel but to be honest now have a free plan, instead of a payment ones.
I should cancel the user from the cms-sport schema?
You do not have to cancel any user or so, just the subscription.
We are aware that many users go for the free plan, this is intended, but we also think about having a 9€ starter plan or so or to cut at least some features from the free plan, because we obviously need money to work on Squidex.
Well take a look at CMS-SPORT if I login as Sergio mello-grand (sergio.mellogrand@gmail.com)
I can change Subscription plan, but If I login as sistemi@ticketone.it I can’t change the plans because:
“You have not created the subscription. Therefore you cannot change the plan.”
Now is a “free” plan and I would like to pay for the service, but the person left the company and I don’t know how doi it.
best reagrds
Andrea
Hi, I have to reactivate the subscription and then cancel it immediately.
I have reactivate the subscription now
It works now under your account?
No i have same message as before
You have not created the subscription. Therefore you cannot change the plan.
But how have you reactivated the superscription then? Have you clicked something?
I activate the subscription and then ater few seconds I have change again to free, now i have also:
| Paid | 14-Jan-2020 | 504 | 19,48 € | Paid on 14-Jan-2020 | Download as PDF |
|---|---|---|---|---|---|
| Not Paid | 14-Jan-2020 | 503 | 19,48 € | Oustanding Payment | Download as PDF |
| Paid | 14-Jan-2020 | 502 | 19,48 € | Paid on 14-Jan-2020 | Download as PDF |
But how can you activate the subscription? If you do are not the plan owner you get the message and then you should not be able to make any change to the subscription.
I’m a Owner in the Contributors page