Squidex site and API is Down

Support
1

I have…

  • Read the following guideline: Troubleshooting and Support | Squidex. I understand that my support request might get deleted if I do not follow the guideline.
  • [x Used code blocks with ``` to format my code examples like JSON or logs properly.

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • Bug report
  • [x ] Performance issue
  • Documentation issue or request

Current behavior

squidex.io and the Squidex API is throwing 500 series errors as of 10/3/2025 starting 7:00pm EST

Expected behavior

The site and API returns successful calls

Minimal reproduction of the problem

Trying to go to https://squidex.io/ or use squidex API

Environment

App Name:

  • Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • Cloud version

Version: [VERSION]

Browser:

  • Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • Edge

Others:

3 Likes
2

I am also experiencing the same issue.

  • The Squidex Cloud Dashboard (https://cloud.squidex.io/) and API endpoints are returning HTTP 500 series errors.
  • Confirmed from multiple systems and networks — this appears to be a global cloud outage.
  • Using Cloud version, Chrome (desktop), Firefox.
3

our sites are down too…

4

Same here. Please provide a status for resolution.

5

The problem has been resolved. I will provide a postmortem later.

In short: It was a stupid human error. There is a small integration for a vector store with the squidex docs, which is built on topic of pinecone. This index has been removed a few days ago and for whatever reason Squidex has been restarted (perhaps just kubernetes maintenance) and could not find the index anymore.

6

Thanks for the update. I hope nothing like this happens again. My backup was in the cloud, too. Was in full panic mode.

7

Thanks for the quick fix, @Sebastian !

Also curious, why didn’t the status page pick up or alert on this issue?