[SOLVED] Squidex Cloud appears to be down

We cannot view content in Squidex Cloud and the API is throwing Graphql errors.

I have…

  • [x] Checked the logs and have uploaded a log file and provided a link because I found something suspicious there. Please do not post the log file in the topic because very often something important is missing.

I’m submitting a…

  • [x] Regression (a behavior that stopped working in a new release)
  • [ ] Bug report
  • [ ] Performance issue
  • [ ] Documentation issue or request

Current behavior

Expected behavior

Minimal reproduction of the problem


  • [ ] Self hosted with docker
  • [ ] Self hosted with IIS
  • [ ] Self hosted with other version
  • [x] Cloud version

Version: [VERSION]


  • [ ] Chrome (desktop)
  • [ ] Chrome (Android)
  • [ ] Chrome (iOS)
  • [ ] Firefox
  • [ ] Safari (desktop)
  • [ ] Safari (iOS)
  • [ ] IE
  • [ ] Edge


Not for me, works fine.

From 16:01 to 16:28 we were getting errors on the API and unable to view the CMS. Things seem to have stabilized.

@Sebastian there is clearly an ongoing issue with production

Apoligies, I can now replicate @peterstarling issue. The user collection does not return data on the cloud

The errors are all related to user avatars which is our only schema with a file asset. I hope that is helpful.

Fixed, it was only affecting very few assets, that have been uploaded this morning before the rollback.

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