[SOLVED] Cannot create/login to cloud

Can you test the behaviour when you enable third party Cookies? https://support.cloudhq.net/how-to-enable-3rd-party-cookies-in-google-chrome-browser/

hi Sebastian, so far we have had 2 team members experiencing the same problem. My assumption is that once I have invited a given email address, that email address is unable to “signup”.

In our cases, the workaround was to use a different email account and to “sign up” to squidex before being invited as a contributor to an environment.

So:
invitation email > signup = doesn’t work
sign up > add existing squidex user as contributor = works

Okay, this makes sense, then it has nothing to do with the cookie. I can work with that :slight_smile:

Having the same issue. Users invited as Contributors never receive an email when using a Google Workspace email. We were able to create a new account with a regular Gmail account (maybe this helps?).

Also, confirmed invites are sent to Gmail addresses but not to other addresses (tried an Office 365 as well).

Additional info, it seems mails are being blocked because they fail DMARC validation.

It is already fixed, but I cannot deploy it before Friday.

The problem was an additional security checked that failed for accounts without a login, when a user is invited. These accounts are blocked but I can delete them if you give me the email address.

Ah fantastic! Yes, please remove the following:

eleanna@welldium.com
angie@welldium.com
luisa@welldium.com
tina@welldium.com

Thanks!
Carlos

Done, I have removed them.

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Still a bit unsure what is the problem for me, is this something that’s waiting on Friday to be fixed or do you need my email address?

An additional security check has been added that does not work properly for empty user. A user is empty when he has been invited but not logged in yet, so he has no associated Google, Github…account.

I can remove these empty users if I have the email address. Then you should be able to login and then you can invite that user.

ok so please remove leah.warner-tedaldi@s4rb.com

Done, I have removed you account.

ok, so after you removed my account i asked my colleague to invite me to our project. I clicked the link and followed the same steps as before. Verified myself via text and i did the exact same thing as before. Am i doing something wrong here?

You should do the opposite. Login first and then ask your colleague to invite you.

I have removed it again.

Thank you! I’m in finally :slight_smile:

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Solved, but not deployed yet.

Thanks Sebastian. Will accounts created via an email link during the bug need to also be deleted or will the fix mean their accounts are automatically recovered?

If you can wait until tomorrow it should work then. Otherwise I can delete them.

Hi Sebastian. Tried again today, but now stuck on a loading screen. If you get chance, could you delete jess.p@moneyboxapp.com so we can start over? Thank you!

Which loading screen? What exactly do you see?

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