I have…
- Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.
- Used code blocks with ``` to format my code examples like JSON or logs properly.
I’m submitting a…
- Regression (a behavior that stopped working in a new release)
- Bug report
- Performance issue
- Documentation issue or request
Current behavior
We currently have one app on the Squidex Cloud - however it seems that there are two subscriptions active under billing and we’re being charged twice. The second subscription doesn’t even have an AppName listed. See screenshots below
Expected behavior
To remove the errenous subscription and discuss a way to recover the extra funds charged.
Minimal reproduction of the problem
Environment
App Name: ivagaming
- Self hosted with docker
- Self hosted with IIS
- Self hosted with other version
- Cloud version
Version: [VERSION]
Browser:
- Chrome (desktop)
- Chrome (Android)
- Chrome (iOS)
- Firefox
- Safari (desktop)
- Safari (iOS)
- IE
- Edge
Others:
None.