[SOLVED] Billing: We're being billed for an app with no name

I have…

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • Bug report
  • Performance issue
  • Documentation issue or request

Current behavior

We currently have one app on the Squidex Cloud - however it seems that there are two subscriptions active under billing and we’re being charged twice. The second subscription doesn’t even have an AppName listed. See screenshots below

Expected behavior

To remove the errenous subscription and discuss a way to recover the extra funds charged.

Minimal reproduction of the problem


App Name: ivagaming

  • Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • Cloud version

Version: [VERSION]


  • Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • Edge