[SOLVED] Backups seem to be failing on cloud

[Andrea_Mercieca]

I have…

• [ X ] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

• [ ] Regression (a behavior that stopped working in a new release)
• [ X ] Bug report
• [ ] Performance issue
• [ ] Documentation issue or request

Current behavior

We’re trying to perform a backup of our app data to store it off-site, but after starting the backup and letting it run, it eventually disappears from the list of backups. No errors are show on screen as far as I can tell.

Expected behavior

Backup is created and downloadable.

Minimal reproduction of the problem

N/A

Environment

App Name: ivagaming

• [ ] Self hosted with docker
• [ ] Self hosted with IIS
• [ ] Self hosted with other version
• [ X ] Cloud version

Version: Cloud

Browser:

• [ x ] Chrome (desktop)
• [ ] Chrome (Android)
• [ ] Chrome (iOS)
• [ x ] Firefox
• [ ] Safari (desktop)
• [ ] Safari (iOS)
• [ ] IE
• [ x ] Edge

Others:
N/A

[Sebastian]

Hi, there is a backup running at the moment. Perhaps just a UI problem with the new job runner.

[Sebastian]

Okay, now it disappeared again. I will have a look.

[Andrea_Mercieca]

Yeah that’s precisely what I observed - I even tried to get more info from the DevTools while the backup was running, but I didn’t get any more information. One request it had two items in the response list, the next just had one item in the response list.

[Andrea_Mercieca]

Id of backup that was running
"id": "c038b20e-791a-44d8-983d-b9fe3c19869a"

[Sebastian]

I am going to add a few logs and see if that helps to investigate it.

[Sebastian]

Do you know after which time the backup disappeared?

[Andrea_Mercieca]

No sorry, I didn’t keep a record of that; but it was past 11 minutes last I had checked. The only information that I have is that the backup was started at 2022-10-06T15:25:38.1627854Z, but I don’t have the timestamp of the last request.

[Andrea_Mercieca]

Considering that you posted that it disappeared at 15:49 UTC, the maximum the backup could have run for was 24 minutes.

[Sebastian]

I have found the issue, the configured timeout was just too short. I have increased it and triggered a backup for you.

[Andrea_Mercieca]

Thanks for looking into this Sebastian. What is the new timeout if I may ask? Our content will continue to grow over time, so I can keep an eye if we’re reaching the timeout again.

[Sebastian]

The new timeout is 4 hours.