Notifications duplicating

Support
1

I’m submitting a…

  • [ ] Regression (a behavior that stopped working in a new release)
  • [ ] Bug report
  • [x ] Performance issue
  • [ ] Documentation issue or request

Current behavior

We have a connection set up between Microsoft Teams and Squidex where the latter sends a notification to a Teams channel. However, one notification is either being sent multiple times or at sporadic times.

Expected behavior

A notification should be sent once at a common time

Environment

  • [x ] Self hosted with docker
  • [ ] Self hosted with IIS
  • [ ] Self hosted with other version
  • [ ] Cloud version

Version: tbc

Browser:
NA

Others:
NA

2

How have you configured notifications? Do you use rules for that? Do you see the same behavior in the rules?

3

Hello, yes it is a Rule and uses the Webhook action type. I believe it is showing up in the events as “Attempts: 2”.

Edit: This is the type of webhook we are using: https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook?tabs=dotnet

4

Do you have some logs, why it fails sometimes?

5

At the moment all I have is the Squidex error log:

errormessage: Failed to execute rule event with rule id *****/Send event to webhook 'https://*****.webhook.office.com/webhookb2/*****/IncomingWebhook/*****'.
exception.message: Response code does not indicate success: 400 (BadRequest).
exception.type: System.Net.Http.HttpRequestException

The interesting bit is that we are getting the notification twice in Teams so why is Squidex getting a bad request response when the message is going through OK? Not convinced this is an issue with Squidex at this point as it is just doing what it should do; retry when it received an error response. I am not directly working with it so will ask others to add more information when they get it.

6

I have no idea what this is. Do you get some insights from teams itself? But I remove the bug status, because I think it is not a bug.

7

Thanks both, sorry for the late response, I will check with the team although I don’t think we have anything logging activities in Teams.

1 Like
8

Then I would add a custom webhook in between.