Impossible to upgrade subscription

I have…

  • [ ] Checked the logs and have uploaded a log file and provided a link because I found something suspicious there. Please do not post the log file in the topic because very often something important is missing.

I’m submitting a…

  • [ ] Regression (a behavior that stopped working in a new release)
  • [X Bug report
  • [ ] Performance issue
  • [ ] Documentation issue or request

Current behavior

I am using the cloud platform, and I would like to upgrade my subsrciption from Professionnal to business (we already have the plan Professional “Annual”, and I would like to change for Business “Annual”).
When I select the Business Annual Plan, I have a error message :slight_smile:

Expected behavior

Minimal reproduction of the problem

Environment

  • [ ] Self hosted with docker
  • [ ] Self hosted with IIS
  • [ ] Self hosted with other version
  • [X] Cloud version

Version: [VERSION]

Browser:

  • [ ] Chrome (desktop)
  • [ ] Chrome (Android)
  • [ ] Chrome (iOS)
  • [ ] Firefox
  • [ ] Safari (desktop)
  • [ ] Safari (iOS)
  • [ ] IE
  • [ ] Edge

Others:

Your card was declined. I would update your credit card first.