Failed to load apps. Please reload. Failed to load languages. Please reload

Support
1

Hi,

All of a sudden I’ve started getting the following error messages in Chrome. Parts of the GUI works, other parts just load indefintely and after a while I land on the /404 page.

I’ve literally not messed with anything since this morning. The only thing I did then was to load some different versions of a blog post I’m working on. Came back some hours later and Squidex would not load. I think this is the second time I’ve experienced this. Not sure what it could be? Any ideas?

Cluster seem fine. And so do the .NET logs after a quick glance at it.

ERROR Error: Uncaught (in promise): e: {"statusCode":500,"message":"Failed to load apps. Please reload.","details":[],"displayMessage":"Failed to load apps. Please reload."}
    at j (shims.js?d063ac2798ae0f327ba5:22)
    at j (shims.js?d063ac2798ae0f327ba5:22)
    at shims.js?d063ac2798ae0f327ba5:22
    at r.invokeTask (shims.js?d063ac2798ae0f327ba5:22)
    at Object.onInvokeTask (app.js?d063ac2798ae0f327ba5:300)
    at r.invokeTask (shims.js?d063ac2798ae0f327ba5:22)
    at e.runTask (shims.js?d063ac2798ae0f327ba5:22)
    at g (shims.js?d063ac2798ae0f327ba5:22)
    at t.invokeTask [as invoke] (shims.js?d063ac2798ae0f327ba5:22)
    at m (shims.js?d063ac2798ae0f327ba5:43)





ERROR Error: Uncaught (in promise): e: {"statusCode":500,"message":"Failed to load languages. Please reload.","details":[],"displayMessage":"Failed to load languages. Please reload."}
    at j (shims.js?d063ac2798ae0f327ba5:22)
    at j (shims.js?d063ac2798ae0f327ba5:22)
    at shims.js?d063ac2798ae0f327ba5:22
    at r.invokeTask (shims.js?d063ac2798ae0f327ba5:22)
    at Object.onInvokeTask (app.js?d063ac2798ae0f327ba5:300)
    at r.invokeTask (shims.js?d063ac2798ae0f327ba5:22)
    at e.runTask (shims.js?d063ac2798ae0f327ba5:22)
    at g (shims.js?d063ac2798ae0f327ba5:22)
    at t.invokeTask [as invoke] (shims.js?d063ac2798ae0f327ba5:22)
    at m (shims.js?d063ac2798ae0f327ba5:43)
2

Hmm, checked the mongo logs and I have a lot of these:

2018-11-07T18:18:35.502+0000 I NETWORK  [conn59297] end connection 10.244.0.200:50758 (56 connections now open)
2018-11-07T18:19:35.502+0000 I NETWORK  [conn59293] end connection 10.244.0.200:50750 (55 connections now open)
2018-11-07T18:20:35.500+0000 I NETWORK  [conn59306] end connection 10.244.0.200:37260 (54 connections now open)
2018-11-07T18:20:55.644+0000 I NETWORK  [conn59286] end connection 10.244.0.199:48970 (53 connections now open)
2018-11-07T18:21:35.500+0000 I NETWORK  [conn59301] end connection 10.244.0.200:37250 (52 connections now open)

Probably related?

3

Going down even more:

2018-11-07T18:30:55.654+0000 I NETWORK  [conn59332] end connection 10.244.0.199:40128 (33 connections now open)
2018-11-07T18:31:35.518+0000 I NETWORK  [conn59310] end connection 10.244.0.200:37268 (32 connections now open)
2018-11-07T18:31:55.654+0000 I NETWORK  [conn59333] end connection 10.244.0.199:40130 (31 connections now open)
2018-11-07T18:32:35.516+0000 I NETWORK  [conn59307] end connection 10.244.0.200:37262 (30 connections now open)
2018-11-07T18:32:55.654+0000 I NETWORK  [conn59334] end connection 10.244.0.199:40132 (29 connections now open)
2018-11-07T18:33:35.518+0000 I NETWORK  [conn59308] end connection 10.244.0.200:37264 (28 connections now open)
2018-11-07T18:33:55.653+0000 I NETWORK  [conn59337] end connection 10.244.0.199:40138 (27 connections now open)
2018-11-07T18:34:35.518+0000 I NETWORK  [conn59298] end connection 10.244.0.200:37244 (26 connections now open)
2018-11-07T18:34:55.653+0000 I NETWORK  [conn59329] end connection 10.244.0.199:40120 (25 connections now open)
2018-11-07T18:35:35.517+0000 I NETWORK  [conn59314] end connection 10.244.0.200:37276 (24 connections now open)
2018-11-07T18:35:55.652+0000 I NETWORK  [conn59339] end connection 10.244.0.199:40142 (23 connections now open)
2018-11-07T18:36:35.518+0000 I NETWORK  [conn59317] end connection 10.244.0.200:37282 (22 connections now open)
2018-11-07T18:36:55.656+0000 I NETWORK  [conn59341] end connection 10.244.0.199:40148 (21 connections now open)
2018-11-07T18:37:35.519+0000 I NETWORK  [conn59319] end connection 10.244.0.200:37286 (20 connections now open)
2018-11-07T18:38:02.140+0000 I NETWORK  [conn59323] end connection 10.244.0.200:37296 (19 connections now open)
2018-11-07T18:38:02.141+0000 I NETWORK  [conn59312] end connection 10.244.0.200:37272 (18 connections now open)
4

Connections will be opened and closed all the time. This is normal. Do you see any error logs in Squidex?

5

No errors. I only see “logLevel”: “Information”.

6

That sucks. Can you export your logs and send them to me and then just restart it?

7

Already restarted pods. =/
It seems it pulled down latest squidex version.
Let you know if it happen again.