Change Cloud subscription User

Etienne_C · November 30, 2021, 11:23am

[ x] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

[ ] Regression (a behavior that stopped working in a new release)
[ ] Bug report
[ ] Performance issue
[x] Documentation issue or request

Current behavior

The person which have subscribed to the Squidex plan, leave the company, and unfotunatelty I can’t change the plan and the credit card associated. How can I do that ?

Environment

[ ] Self hosted with docker
[ ] Self hosted with IIS
[ ] Self hosted with other version
[x] Cloud version

Version: [VERSION]

Browser:

[ ] Chrome (desktop)
[ ] Chrome (Android)
[ ] Chrome (iOS)
[ ] Firefox
[ ] Safari (desktop)
[ ] Safari (iOS)
[ ] IE
[ ] Edge

Others:

Sebastian · November 30, 2021, 2:50pm

Hi, I can cancel the subscription for you and then you can resubscribe with another user. Do you want me to do this? I recommend to do it tomorrow, then it is new month and you do not get issues with the API limit.

Etienne_C · December 3, 2021, 1:29pm

Hi @Sebastian ,

Yes please, can you change the subscription to the user “Squidex Admin”, I checked too late, the API is not working anymore.

Thx

Sebastian · December 3, 2021, 1:33pm

I cannot change it, I just do not have the permissions to do so. I can only cancel it.

Etienne_C · December 3, 2021, 1:55pm

OK, can you cancel please

Sebastian · December 3, 2021, 1:56pm

What is your app name again?

Etienne_C · December 3, 2021, 1:57pm

It’s Spareka !!!

Sebastian · December 3, 2021, 2:07pm

I have cancelled it.

Etienne_C · December 3, 2021, 2:36pm

Thx Sebastian, i made the change !