Cant acess my app configurations on squidex cloud

Support
1

I have…

  • [ x] Read the following guideline: Troubleshooting and Support | Squidex. I understand that my support request might get deleted if I do not follow the guideline.
  • [ x] Used code blocks with ``` to format my code examples like JSON or logs properly.

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • [ x] Bug report
  • Performance issue
  • Documentation issue or request

Current behavior

Hello, im using squidex private cloud and one of my apps can’t access by panel anymore, when i inspect by console has a through error message

{
“message”: “”,
“traceId”: “00-5597a014161676ea5dd040a76e5fdb00-57f34d9ce5686e34-00”,
“type”: “RFC 7231: Hypertext Transfer Protocol (HTTP/1.1): Semantics and Content”,
“statusCode”: 404
}

https://cloud.squidex.io/api/apps/copasul/settings

The curious is that other apps can access settings console by normal flow

Expected behavior

The expected is just enter into the app, and make the management

Minimal reproduction of the problem

Login on squidex cloud app => Try to access by clicking on the app

Environment

App Name:

  • Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • [x ] Cloud version

Version: [VERSION]

Browser:

  • [x ] Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • [x ] Edge

Others:

2

I had a look to your app and it looks okay in the database. I am going to analyze it locally now. Lets see what i find.

3

Hi Sebastian, thanks for the feedback, it’s very strange that we can’t access the app, despite this my content management users access normally and my site continues to be connected working normally via API consumption, it seems that it’s something only with my administrative access, I can enter see the invoices and everything else, just enter to manage the app that doesn’t, Not even the main dashboard with consumption statistics are opening.

4

I have sent you a PM, because it contained some sensitive personal data.