Cannot change subscription

Andrea_Mercieca · September 22, 2022, 8:35am

I have…

[ X ] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

[ ] Regression (a behavior that stopped working in a new release)
[ X ] Bug report
[ ] Performance issue
[ ] Documentation issue or request

Current behavior

We’re trying to upgrade our subscription from Basic to Professional, however we’re encountering the error “Failed to change plan. Please reload”. We’ve tried incognito as well as Firefox.

Expected behavior

Be able to upgrade the subscription.

Minimal reproduction of the problem

Environment

App Name: ivagaming

[ ] Self hosted with docker
[ ] Self hosted with IIS
[ ] Self hosted with other version
[ X ] Cloud version

Version: [VERSION]

Browser:

[ X ] Chrome (desktop)
[ ] Chrome (Android)
[ ] Chrome (iOS)
[ X ] Firefox
[ ] Safari (desktop)
[ ] Safari (iOS)
[ ] IE
[ ] Edge

Others:
N/A

Sebastian · September 22, 2022, 12:33pm

Hi. There is a problem with the credit card. What is you app name? I can try to make it over the billing system and then see if I can provide you details.

Andrea_Mercieca · September 22, 2022, 1:02pm

The app name is in the original post “ivagaming”, but if it’s a creditcard issue, let me update the payment method on https://squidex.chargebee.com/, and try again. I’ll let you know how it goes.

Andrea_Mercieca · September 22, 2022, 1:31pm

CC was expired and it wasn’t caught; updated the info and we managed to update the subscription. Thanks for the tip!