There are 2 bugs in the Subscription page. It happens when you already have a plan and click on “Change”.
1- I was in Professional Monthly
2- Click on “Change” for Basic Yearly
3- Click on “Change” for Basic Monthly
4- Click on “Change” for Basic Yearly
5- Click on “Change” for Basic Monthly
(yes it sounds stupid, but actually I was trying to get more info from the UI - I expected a confirmation windows before paying)
- My credit card was charged 5 times. It should have been only 2.
1- It changes your plan AND charges the credit card. There should be a confirmation, explaining what the charges will be (rest of current period and fraction of the next)
2- It charges the credit card, even when there is no need to (it should have stopped charging the card at step 2).
3- The subscription dates are calculated wrong (in total I paid 2 year + 2 months, but the next billing is next month - see picture)
REQUEST: Would you please cancel the charges for invoices 599, 598 and 597?