I have…
- [ X ] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.
I’m submitting a…
- [ ] Regression (a behavior that stopped working in a new release)
- [ X ] Bug report
- [ ] Performance issue
- [ ] Documentation issue or request
Current behavior
Urgent! The app schema and content has reset itself to 3 years ago - when the app was originally created from a backup, our subscription which was recently changed to Professional went back to Free. Basically all our content, data and changes from the past 3 years have vanished!
Expected behavior
Minimal reproduction of the problem
Environment
App Name: IvaGaming
- [ ] Self hosted with docker
- [ ] Self hosted with IIS
- [ ] Self hosted with other version
- [ X ] Cloud version
Version: [Cloud]
Browser:
- [ X ] Chrome (desktop)
- [ ] Chrome (Android)
- [ ] Chrome (iOS)
- [ X ] Firefox
- [ ] Safari (desktop)
- [ ] Safari (iOS)
- [ ] IE
- [ X ] Edge
Others:
We are currently hanging by a thread due to caching on our side, but once that expires, we’re going to experience major problems on all of our websites. We need urgent assistance.