App content, schema and subscription reset to 3 years ago

I have…

I’m submitting a…

  • [ ] Regression (a behavior that stopped working in a new release)
  • [ X ] Bug report
  • [ ] Performance issue
  • [ ] Documentation issue or request

Current behavior

Urgent! The app schema and content has reset itself to 3 years ago - when the app was originally created from a backup, our subscription which was recently changed to Professional went back to Free. Basically all our content, data and changes from the past 3 years have vanished!

Expected behavior

Minimal reproduction of the problem

Environment

App Name: IvaGaming

  • [ ] Self hosted with docker
  • [ ] Self hosted with IIS
  • [ ] Self hosted with other version
  • [ X ] Cloud version

Version: [Cloud]

Browser:

  • [ X ] Chrome (desktop)
  • [ ] Chrome (Android)
  • [ ] Chrome (iOS)
  • [ X ] Firefox
  • [ ] Safari (desktop)
  • [ ] Safari (iOS)
  • [ ] IE
  • [ X ] Edge

Others:
We are currently hanging by a thread due to caching on our side, but once that expires, we’re going to experience major problems on all of our websites. We need urgent assistance.

This was resolved via chat through a different contact. Issue seems to have been a duplicate (?) entry in the database with the same app name, leading to API invocations and frontend resolving to the ‘wrong’ app.

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