App backup fails

abhilash-hm · January 9, 2023, 6:44pm

I have…

[x] Read the following guideline: https://docs.squidex.io/01-getting-started/installation/troubleshooting-and-support. I understand that my support request might get deleted if I do not follow the guideline.

I’m submitting a…

Tried to backup an application, but the status shows red exclamation without any download link.

Should generate a backup download link

App Name: svw-app-notifications

Version: 1.3.0

Browser:

Others:

It’s failing for all 3 apps in my Squidex deployment. It worked fine before but doesn’t work anymore.

Sebastian · January 9, 2023, 6:55pm

What is version 1.3.0? Do you mean 7.3.0?

Have you checked the logs?

abhilash-hm · January 10, 2023, 8:31am

Apologies, the version is 6.7.0.0.

Trying to find the logs. In one of the support cases, you’ve mentioned that logs are only streamed to stdout. So, trying to figure that out.

abhilash-hm · January 10, 2023, 8:34am

Also, unable to delete old backups.

abhilash-hm · January 10, 2023, 9:45am

I see the below error from chrome console:

Sebastian · January 10, 2023, 10:28am

This does not help. I need the server logs.

abhilash-hm · January 10, 2023, 12:00pm

Any easy way to get the logs please? Our setup is running on an EKS cluster. So, would the pods give us the logs?

abhilash-hm · January 10, 2023, 12:07pm

Can’t access old backups too:

Sebastian · January 10, 2023, 1:45pm

I have no idea where you EKS cluster puts the logs.

abhilash-hm · January 10, 2023, 2:32pm

Ok, is there an alternative way to download the backups?

Sebastian · January 10, 2023, 2:35pm

It should be somewhere in the asset store.

abhilash-hm · January 10, 2023, 6:20pm

Fixed it. It was related to a deleted nat gateway.