About to reach your usage limit, incorrect

Support
1

I have…

  • Read the following guideline: Troubleshooting and Support | Squidex. I understand that my support request might get deleted if I do not follow the guideline.
  • Used code blocks with ``` to format my code examples like JSON or logs properly.

I’m submitting a…

  • Regression (a behavior that stopped working in a new release)
  • Bug report
  • Performance issue
  • Documentation issue or request

Current behavior

We have upgraded our plan a year ago or so to have 150000 API calls, however, we are getting mail reports, stating that we are almost at our limit, when we are only at around 48000.

Expected behavior

Only notify us when we get to perhaps 70% of usage?

Minimal reproduction of the problem

Email that we receive:

image
image1471×688 62.3 KB

Our current usage is far from the limits:

image
image1055×801 120 KB

Environment

App Name: sharescreen-africa

  • Self hosted with docker
  • Self hosted with IIS
  • Self hosted with other version
  • Cloud version

Version: [VERSION]

Browser:

  • Chrome (desktop)
  • Chrome (Android)
  • Chrome (iOS)
  • Firefox
  • Safari (desktop)
  • Safari (iOS)
  • IE
  • Edge

Others:

2

Hi, this is a forecast what would happen at the end of the month.

3

Ok so if I understand correctly, it is saying that if we continue at this rate, it will run out?

This feels a bit weird because you might have spikes, for example a single event with lots of traffic, but then there after normal traffic for the rest of the month.

But either way, ok thanks!

4

True, but things have developed because things go wrong. You are sick at the end of the month + public holiday + weekend and then you have a 5-6 days where you are not checking your business emails. Some people have mentioned that they have received these emails too late, therefore it has been changed.

1 Like
5

Thanks man 100% I understand